Frequently Asked Questions
Everything you need to know about shopping with Pam Pam.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout if you need your items sooner.
How do I process a return or exchange?
We accept returns within 30 days of purchase. Items must be in their original condition with tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Pam Pam accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel to minimize our environmental footprint.
Can I track my order once it has shipped?
Yes! Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status in real-time.